Frequently Asked Questions

You will be sent a confirmation email as soon as you finish the checkout process. If you don’t receive an email or if you are unsure whether your order was successful, please contact the friendly Amcal pharmacy fulfilling your order, which will be detailed on your order confirmation.

No, there is no minimum amount of money that you are required to spend on an order.

It is the 3 digit code located on the back of your credit card, above the signature box and next to the 16 digit credit card number.

You can use VISA, MasterCard and PayPal to purchase from our online store.

We understand that orders can be cancelled for reasons such as product unavailability or missed verification checks with you about your order. At Amcal pharmacy, our goal is to ensure customer satisfaction. If you have any questions or concerns about a cancelled order, please reach out to the Amcal pharmacy where you placed the order. You can find their contact details in the order confirmation email. Our friendly team will be happy to assist you.

No –orders must be placed on the Amcal website. If you require guidance on online purchase, please contact our friendly Customer Service Team at 1300 790 618

Feel free to track your order with the tracking code provided in your email confirmation.

Yes. We do not share your order details with third parties. Please refer to our Privacy Policy for more details.

You can order as normal and follow the prompts through the website. A question will appear asking if you want this order to be sent to a pre-filled address (this should be the address you provided during your last online purchase) or if you would like to use a different postal address. If you wish to change the address, select this option and fill in the details, then continue as normal.

We use Adyen as our payment gateway. Adyen has pre-authorised the transaction with your bank, but no money has actually been withdrawn if the transaction is shown as “pending”. Please note your bank will hold the pre-authorised funds until the transaction is resolved. This will appear on your statement as “Sigma Company Limited.” Typically the bank will release the funds automatically in less than 10 days. If you have any concerns, it’s best to contact your bank first.

If you cannot find the product via the search bar, it is likely that that particular Amcal pharmacy does not carry this product at this time.

Products do come into our stores on a regular basis and will update as soon as they are available to purchase. If the product your would like is listed as unavailable, please check back soon to purchase or contact your local Amcal pharmacy to discuss product availability or suitable alternatives that may be right for you.

On the Amcal website, you are shopping direct from your local Amcal pharmacies, which means the products you see available, are what’s available at that local Amcal. If you’re looking for a particular product and you can’t find it online, select an alternative Amcal pharmacy from the drop down list and explore and shop their digital aisles from the comfort of home.

We endeavour to stock all catalogue items on the Amcal Online Store website. However, some items may have limited availability, or are unsafe to send through the post. Therefore they are not listed online. However our website is able to provide many specials and discounted items 24 hours, 365 days a year.

At Amcal, we strive to have a wide selection of items available for you. While we aim to stock all catalogue items, there may be limited availability or certain items that cannot be shipped for safety reasons, which is why they are not listed online. However, rest assured that our website offers a variety of specials and discounted items, accessible to you 24/7, 365 days a year. We’re here to ensure you have a great shopping experience!

Our policy is to supply products with at least a 3 month expiry beyond the normal expected time it would take to consume based on normal dosages. As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months supply of any product. Any order in excess of 6 months supply or in excess of retail quantities is at the risk of the purchaser in regards to expiry dates. If you have any queries regarding the expiry dates of products, please contact your friendly Amcal pharmacy using the Store Locator

The Amcal returns and refunds policy is in addition to your rights under Australian Consumer Law.

Please feel free to learn more about our returns policy here Returns Policy.

Depending on your order and the Amcal pharmacy fulfilling your order, we offer a range of delivery methods including express, same or next day, alongside Click and Collect and standard Australia Post Eparcel.

Our Amcal pharmacies work hard to ensure that your order is delivered as soon as possible. If you have questions regarding your order, or delivery timeframes please contact your local Amcal pharmacy using the details provided in your order confirmation email.

A signature is required upon delivery. Australia Post will leave a delivery card at your door to indicate they were there. You will then need to pick up the parcel at the post office stated on the card. If you are not available to sign for the parcel or to pick up from the post office, please arrange to send the parcel to an alternative address, such as your workplace.

There are few products that can only be ordered as click and collect. The examples are Pharmacy Only products and some products that are on promotion in store. Once you add one such product in your shopping cart, the entire cart becomes click-and-collect only. In that case you won’t be able to select “Home Delivery” as your delivery option.

Click & Collect is a free service that allows you to place an order online and then collect your purchases in store. There are no delivery fees, and no waiting around at home for the postman to arrive. Click & Collect is currently available in participating stores only.

Click & Collect is available for all of the items on amcal.com.au. To find a store that offers Click & Collect, simply enter your postcode or address using the ‘Find a Store’ button to view a list of collection locations near you.

We are not able to accept a single order that includes items for Click & Collect services as well as items for home delivery, so in these cases you will need to place two separate orders – one for collection and one for delivery.

To find a store that offers Click and Collect, simply enter your postcode or address using the ‘Find a Store’ button to view a list of collection locations near you.

You will receive an email once your order is ready.

For security reasons, only the person who placed the order will be able to collect any purchases.

Unfortunately, we are unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed. When you collect your order you will be able to return any unwanted items to that store for a refund back to the card used to place the order.

Orders will be kept for up to 14 days from the time you receive your initial collection email.

Yes. If a product is not right, we are happy to provide a refund in accordance with our Returns Policy.

Yes please bring photographic ID and print out your confirmation email which contains your order number and bring it along when collecting, or alternatively show the in-store staff member your email on your phone.

Pricing and promotions on amcal.com.au may differ to instore unless otherwise stated.

We do not price match with prices or promotions from a physical store.

“A system problem occurred while processing your order. Please contact your bank.”
Please contact your issuing bank as there may be an issue with your credit card.

 “The credit card number is not valid. Please type the number of the credit card in the Credit card number field and try again.”
Please ensure that the numbers are entered correctly, and there are no spaces between the numbers.
If you require more guidance please contact our Customer Service Team for assistance by calling 1300 790 618.

The Amcal website accepts most major credit cards. The transaction is performed by the bank under 128 bit encryption – ensuring the highest level of security; as well as eliminating the need for the Amcal website to see or store your card details.

We are a secure site endorsed with the Thawte® Certificate. This uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online – all transactions are performed by the banking institutions. We also do not store any credit card details, therefore additions to orders already placed will require you to phone through payment details or place a new separate order.

Yes. We do not share your order details with third parties. Please refer to our Privacy Policy for more details.

No, our online payment provider uses industry best practices to ensure your credit card details are safe and secure.

Your email address is used for order-related correspondence with us, such as for order confirmation, follow-up, etc. Unless you have opted in to our mailing list, we will not be soliciting you with marketing material.

Also, our customers’ privacy is important to us and we will never share email addresses with third party without prior consent.

The Amcal pharmacy brand is owned and operated by Sigma Company Limited ABN 004 132 923

Yes, you must be able to accept session cookies to ensure the functionality of the Amcal website works.

Our online store does not support versions of Internet Explorer version 8 or older. Please upgrade your Internet Explorer to version 9 or later or switch to another browser all together, such as Chrome or Firefox. You will then be able to transact online.