Terms & Conditions

Thank you for visiting the Amcal.com.au website (the "Site"). Amcal.com.au is a leading online pharmacy: a retail store and information site for pharmaceutical products. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Amcal.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

Amcal wants each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

Information Disclaimer
All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party's medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

Product images displayed are for representation purpose only. Actual product may differ from images shown.

Copyright and Trademark Notice
This Site is owned and operated by Sigma Company Limited (Sigma). Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright ©Sigma Company limited, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Sigma or their respective content providers. All software used on the Site is the sole property of Sigma or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this Site only for the purpose of shopping on this site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Sigma’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

Disclaimer & Limitation of Liability for Products Sold
Except as expressly stated herein, sigma makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, Sigma expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to sigma arising from any product sold on the Site shall be the price of the product ordered. In no event shall sigma its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.

Disclaimer for Use of Site
You expressly agree that use of the Site is at your sole risk. In no event will sigma, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Sigma, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Further, Sigma explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of sigma , its directors, officers, employees and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold Sigma, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

Your account obligations
In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Information") and
  • Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Sigma considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Payment methods
Credit Cards: We accept Visa, Mastercard and PayPal. There is no surcharge for using Visa, Mastercard or PayPal. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Sigma does not accept money orders, cashier's cheques, personal cheques and company cheques.

Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sigma reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sigma reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Your conduct
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

Our rights
Sigma may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

Sigma may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

Typographical errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sigma shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sigma shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Sigma shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Applicable law
As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in Melbourne in the state of Victoria Australia.

These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

General information
These Terms of Use constitute the entire Agreement between Sigma and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

Security and privacy
Users acknowledge that their access to the website may be monitored and tracked by Sigma by the use of cookies and/or retailer ids. Sigma does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist Sigma in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of Sigma, the operator of this Site. Sigma will not disclose personal information about users or their browsing habits to any other third party, unless users give Sigma express permission to do so, or unless required to do so by law. Sigma may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.

Linking and framing
Links to external sites from this Site are provided for convenience only and Sigma does not endorse or make any warranty with respect to such external sites.

Site availability
Sigma does not warrant that the Site will be available at any time. Users acknowledge that the Site may be unavailable for a number of reasons, including due to matters beyond Sigma’s control, and shall not hold Sigma accountable in respect of any claims arising there from. Sigma does not warrant that users’ access to the Site will meet any particular performance criteria.

Item availability & catalogues
Not all items displayed in our catalogues will be available to purchase on the Site. These products are available at participating Amcal stores while stocks last.

Limited purchase quantities
Sigma reserves the right to monitor and limit the purchase amounts of products at its sole discretion. Sigma reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases Sigma will reduce product(s) to what Sigma considers a non-commercial quantity. Any commercial size quantities should be request by email to: platinum.service@signet.com.au

International destination restrictions
This Site only delivers to Australian postal addresses. Orders purchased on this Site cannot be shipped to an international address.

Updates to Privacy Policy
We may amend this Privacy Policy at any time and from time to time. If we do so, we will post the amended Privacy Policy on our website so that you will always be aware of how we manage your personal information.

Credit Policy
Sigma will cover the cost of freight of returned items where the mistake has been ours. The Site will accept returns of non-prescription lines within 30 days with proof of purchase if goods are faulty, damaged or incorrectly represented. Goods must be in acceptable condition and Sigma must be contacted prior to sending.

Products can be returned to Sigma Company Ltd, however customer service must be contacted before a credit can be provided. All credits are paid back to the card which made the payment, no refunds will be provided by the store where you returned the product.

For all credit and returns, please contact:
1300 790 618

Amcal Rewards – Terms and conditions

The Amcal Rewards Card is issued by Sigma Company Limited ACN 004 132 923 (Sigma).


  • By signing an application form or using an Amcal Rewards Card (formerly known as Amcal Club), each applicant or member (each a “Member”) accepts and agrees to be bound by these Amcal Rewards Terms and Conditions applicable from time to time.
  • The Amcal Rewards card is valid at any participating Amcal pharmacy (“participating Amcal pharmacy”). Your Home Pharmacy will be designated as the Amcal pharmacy at which you joined Amcal Rewards. You may alter your Home Pharmacy at any time via the call centre.
  • The Amcal Rewards Card is not a credit or charge card, is not transferable and remains the property of Sigma.

Earning Points

  • Members will earn points on all purchases they make at any participating Amcal pharmacy except ‘Excluded Items’. 
  • Excluded Items include prescription products, gift cards, products advertised as being excluded and products where the granting of points are otherwise prohibited by law.
  • Members will receive 1 point for every 20¢ spent (5 Points per $1.00) on non-Excluded Items. Bonus points may be offered from time to time at Sigma absolute discretion..
  • If you do not have your Amcal Rewards Card with you at the time of purchase, you can return to the point of purchase within 30 days with a copy of your receipt and your Amcal Rewards Card and the points will be credited to your account.

Redeeming Points

  • Members will be eligible to redeem their points to pay for the whole or part of any purchase (except ‘Excluded Items’ ) at any participating Amcal pharmacy when that Member has an accumulated minimum balance of 500 points. 
  • When redeeming in store, members will receive a discount of 1c off the current transaction for every 1 point redeemed (ie 100 points redeemed = $1 off). Redemptions can only be processed in multiples of 1c.
  • Subject to anything else contained herein, unused points will expire 2 years after the date on which they were earned. 

General Conditions

  • To the extent permitted by law, Sigma or any participating Amcal pharmacy will not be liable for any errors, omissions, delays or disruptions in the operation of the Amcal Rewards and will not be liable for any loss caused by any such errors, omissions, delays or disruptions.
  • Sigma or any participating Amcal pharmacy will not allow redemption of any Points that have been credited to a Member in error or which relate to a purchase by a Member that is subsequently cancelled or reversed or where a refund is given. Any Points that have been credited to a Member in error may be subsequently deducted from the member’s account. This decision is at the discretion of Sigma. No discussion will be entered into.
  • Members can view information about all Points they have earned and redeemed on-line at www.amcalrewards.com.au.
  • By using the Amcal Rewards Card, each member agrees to the collection, use and disclosure of their personal information in accordance with Sigma’s privacy policy available on www.amcalrewards.com.au.
  • Members must promptly notify their Pharmacy of any change of their address or if their Amcal Rewards Card is lost or stolen. Members can also update their details at amcalrewards.com.au. Sigma or any participating Amcal Pharmacy is not liable for any delay in providing or replacing the Amcal Rewards Card or for any unauthorised use of the Card.
  • Members may opt out of communication from Amcal Rewards by following unsubscribe links on emails or by logging into their account at amcalrewards.com.au.
  • Sigma may suspend or terminate the Amcal Rewards or a Member’s membership in the Amcal Rewards at any time without reason or notice.
  • Sigma reserves the right to suspend, vary, alter or amend all or any part of these Terms and Conditions, or terminate the Amcal Rewards program at its absolute discretion at any time. Sigma will not be liable for any loss or damage that may arise from any suspension or termination. Sigma will use its best endeavours to notify Members of any replacement or amendment but will not be liable if it does not.
  • No Amcal pharmacy has the authority, express or implied, to make any representation, warranty or statement on behalf of Sigma or in relation to the Amcal Rewards program and Sigma accepts no liability in respect of any representation, warranty or statement made by any Amcal pharmacy.
  • All conditions and warranties, whether express or implied and whether arising under statute or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by any participating Amcal pharmacy are expressly excluded to the full extent permitted by law.
  • Amcal Rewards is void where prohibited or restricted by law.

Sigma’s Privacy Policy

  • Sigma’s privacy policy (available at www.amcalrewards.com.au) (“Privacy Policy”) is incorporated into, and forms part of, these Amcal Rewards terms and conditions.  When participating in Amcal Rewards, you acknowledge that you have read the Privacy Policy and understand and agree that Sigma will collect, use, store and disclose your information, personal information, in accordance with its terms.
  • Sigma reserves the right to vary, alter or amend all or any part of its Privacy Policy from time to time, in its absolute discretion.

  • We may disclose your information (including personal information) to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)) with our corporate group for business purposes, the purposes of operating a loyalty program and marketing or remarketing purposes through our websites, social media channels or other marketing medium.

Collection of information other than personal information

If you visit our website, some of the information we and/or our contractors collect about your visit to our website is not personal information because it does not reveal your identity. Information of this nature can include:

  • Site visit information

    When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used. We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.
  • Cookies

    A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we and/or our contractors use may identify individual users. Cookies can either be "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and are mainly for the user's convenience. Session cookies are short-lived and are held on your browser's memory only for the duration of your session, they are used only during a browsing session, and expire when you quit your browser. We and/or our contractors may use both session and persistent cookies. This information may be used to personalise your current visit to our and our contractors' websites. Upon closing your browser, the session cookie is destroyed.

    Most Internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your Internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may limit the functionality of our website.

Access and correction of your personal information

You can ask to obtain access to your personal information that we and/or our contractors hold, although under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you. We may ask you to put your request in writing and pay a reasonable fee levied by us for this. It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not the case and would like your personal information corrected, or simply desire access to your personal information, please contact us at:

Sigma Company Ltd
ABN 44 004 132 923
Phone: 1300 022 506
Email: info@amcalrewards.com.au

Customer Ratings and Reviews – Terms and conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Amcal (the "CRR Service"). To the extent of any conflict between Amcal's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to Amcal, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 13 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party''s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Amcal (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys'' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Amcal a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at Amcal's sole discretion. Amcal reserves the right to change, condense or delete any content on Amcal's website that Amcal deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Amcal does not guarantee that you will have any recourse through Amcal to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Amcal reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Amcal, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Amcal, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Amcal and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Pricing & Promotions

Pricing and promotions on amcal.com.au may differ to instore unless otherwise stated.

Discount Codes - Standard Terms and Conditions

Valid for one use per customer and cannot be used in conjunction with any other offer. Not available for Click & Collect delivery. Total transaction value is in a single purchase, and total excludes selected products; Optifast, Lucas Papaw, Menevit, XLS Medical, Everyday Low Price items, Nappies & Baby Formula. Amcal reserves the right to amend or change offers at any time.