Returns and Refunds

Returns & Refunds

When a customer receives their order, and believes they have made an error in ordering, they can return the unwanted products at their expense. Please contact the Customer Service Team on 1 300 790 618 or email platinum.service@sigmahealthcare.com.au to arrange the return. We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product where:

  • It is Faulty
  • It is significantly different to those shown or described
  • Not Fit for purpose
  • Unsafe

Not all purchases are eligible for return. Items not eligible include; perfumes, vitamins, food or medicine (as storage conditions may be compromised). Please contact our customer service team to confirm the product return eligibility.

Cancellations

Please remember that in most cases, orders are dispatched on the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back, at the expense of the customer where a full refund (less postage) will be provided.

Please Note:

  • Only online purchases can be returned as outlined above.
  • Returns or exchange for Store Purchases should be directed to the original store.
  • If your online purchase was made using a credit card, your approved refund will be processed to that credit card.

If you have any questions about our refunds and returns our customer service team is happy to help, and can be reached via 1300 790 618 between 8am - 6pm Mondays to Fridays, and 8am - 1.30pm on Saturdays, or at platinum.service@sigmahealthcare.com.au