Click & Collect FAQ's

Click & Collect is a delivery service that allows you to place an order online, it is then delivered to be collected at your chosen pharmacy. No more waiting around at home for the postman to arrive.

Our Click & Collect service is free of charge.

Click & Collect is available for all of the items on Items will show a green Click & Collect icon on the product page.

We are not able to accept a single order that includes items for Click & Collect services as well as items for home delivery, so in these cases you will need to place two separate orders – one for collection and one for delivery.

To find a collection location, simply enter your suburb or postcode during checkout to view a list of collection locations near you.

If the store has stock already available, your order can be directly fulfilled. Where possible we ship from the nearest warehouse location to your store. To ensure you have access to widest variety of products, we may ship your order from our largest warehouse. Depending on the location of your preferred store, this can take between 3 and 7 working days.

You will receive an email once your order is ready.

For security reasons, only the person who placed the order will be able to collect any purchases.

Unfortunately, we are unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed.

Orders will be kept for up to 14 days from the time you receive your initial collection email.

Yes. If a product is not right for the purpose intended, we are happy to provide a refund in accordance with our refunds policy.

Yes please bring photographic ID and print out your confirmation email which contains your order number and bring it along when collecting, or alternatively show the in-store staff member your email on your phone.

The professional responsibility of a pharmacist is to ensure that the products supplied are going to provide the best benefit for the consumer, particularly for medicines. In instances where a pharmacist deems there is a better alternative for your circumstance, the product ordered online is not required from a clinical perspective, or not suitable for your needs, they will let you know and a refund for the purchase price will be arranged. A new transaction can then take place in the pharmacy for the most suitable products.