Click + Collect

order online, Collect in store

Click & Collect - order online and collect in store in six simple steps. Below the steps are some FAQs about the service, and you can also contact us if you have any questions.

Choose Items

Find the products you want and fill your shopping basket. All items are available for Click & Collect and will have the Click & Collect icon on the product page. Once you've found everything you want, head to the shopping basket page.


Select Click & Collect

During checkout select Click & Collect on the shopping basket page as your delivery method. You will also need to register or sign in as a customer.


Find a Store For Collection

You will then be asked what store you'd like to pick up your order from. Find and select the store you would like to use.


Complete Your Order

Proceed to checkout and enter your payment details to complete the order. You will receive an email to let you know your order is being processed.


Email Confirmation

You'll be notified by email with collection details when your order is ready to pick up at your chosen store. In most cases, your order will be ready to collect the next day. You will receive an email once it is available in your store. To ensure you have access to widest variety of products, we may ship your order from our largest warehouse. Depending on the location of your preferred store, this can take between 3 and 7 working days.


Collect your Order

Now all you have to do is go in store and collect your order from the Click & Collect area. Make sure you bring photo ID so we can identify you and a copy of your confirmation email as a print out or on your phone.

Click & Collect FAQs

What is Click & Collect?
Click & Collect is a delivery service that allows you to place an order online, it is then delivered to be collected at your chosen pharmacy. No more waiting around at home for the postman to arrive.

What does it cost?
Our Click & Collect service is free of charge.

What products are available for Click & Collect?
Click & Collect is available for all of the items on Items will show a green Click & Collect icon on the product page.

Can I split my order for home delivery and Click & Collect?
We are not able to accept a single order that includes items for Click & Collect services as well as items for home delivery, so in these cases you will need to place two separate orders – one for collection and one for delivery.

Which stores offer Click & Collect?
To find a collection location, simply enter your suburb or postcode during checkout to view a list of collection locations near you.

Why does it take so long for my order to be ready for collection?
If the store has stock already available, your order can be directly fulfilled. Where possible we ship from the nearest warehouse location to your store. To ensure you have access to widest variety of products, we may ship your order from our largest warehouse. Depending on the location of your preferred store, this can take between 3 and 7 working days.

How will I know when my order is ready to collect?
You will receive an email once your order is ready.

Can someone else collect the order on my behalf?
For security reasons, only the person who placed the order will be able to collect any purchases.

Can I change or cancel my Click & Collect order?
Unfortunately, we are unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed.

How long are orders kept for collection?
Orders will be kept for up to 14 days from the time you receive your initial collection email.

I’ve collected my order, but the product isn't suitable. Can I return Click & Collect purchases?
Yes. If a product is not right for the purpose intended, we are happy to provide a refund in accordance with our refunds policy.

Do I need to bring any form of ID or confirmation with me when I collect my order?
Yes please bring photographic ID and print out your confirmation email which contains your order number and bring it along when collecting, or alternatively show the in-store staff member your email on your phone.

What happens if a pharmacist recommends an alternative product to the one I have purchased?
The professional responsibility of a pharmacist is to ensure that the products supplied are going to provide the best benefit for the consumer, particularly for medicines. In instances where a pharmacist deems there is a better alternative for your circumstance, the product ordered online is not required from a clinical perspective, or not suitable for your needs, they will let you know and a refund for the purchase price will be arranged. A new transaction can then take place in the pharmacy for the most suitable products.